![]() Need help with your water bill? The Low-Income Household Water Assistance Program (LIHWAP) is a temporary program that helps Virginia residents pay past due water and wastewater bills. Low-Income Household Water Assistance Program For your protection, please do not place cash in the drop boxes. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-84. ![]() Department information can be obtained by calling 80. Other utility services are available via phone, email or video conferencing. The Chesterfield County Utilities Department in-person services include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions.
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